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Proprietary Technology by Caraïbes Connect

Revolutionize Customer Care with ConnectIA

Smart AI-powered virtual assistants providing 24/7 support, capturing leads automatically, and seamlessly escalating to human agents or your internal team.

Key Benefits of ConnectIA

  • ✔
    100% Proprietary Technology: Developed in-house by Caraïbes Connect LLC without dependencies or white-label licenses from third-party platforms.
  • ✔
    Unified Multi-Channel Ecosystem: Automated, integrated support across WhatsApp, Facebook Messenger, Instagram, direct SMS, and Web Chat.
  • ✔
    Integrated Human Support: Automatic escalation to Caraïbes Connect human agents or your own team's dashboard when the inquiry requires it.
  • ✔
    Automatic Lead Capture: Records and organizes potential customer information from the very first interaction.
  • ✔
    True Multilingual Support: Ability to respond in English, Spanish, French, and Haitian Creole.
  • ✔
    Advanced Process Automation: Streamlines customer service and sales workflows (available in "Complet" level plans).
  • ✔
    Real-Time Reporting and Analytics: Precise performance metrics for each channel and agent to inform strategic decisions.
  • ✔
    Adaptability: Three distinct options (Full Plan, BPO Add-on, and Self-Management) designed to fit any operational model.

ConnectIA Plans & Pricing

Multilingual AI + Integrated Human Agents. All plans support WhatsApp, FB Messenger, Instagram, SMS, and Web Chat.

Self-Managed

Bronze

For businesses with their own team looking for core AI automation.

$199 / mo
🎁 First month free
Setup: $149 (only if you continue)
  • ✔ 24/7 AI Chatbot (5 channels)
  • ✔ Dashboard for your team (up to 5 users)
  • ✔ Up to 1,000 conversations/mo
  • ✔ CRM & real-time reporting
  • ✖ No Caraïbes Connect agents
  • ✖ No phone call answering
Try Bronze Free
★ Recommended
Hybrid Support

Gold

Outsource customer care to our shared agent team.

$549 / mo
🎁 First month free
Setup: $299 (only if you continue)
  • ✔ Everything in Bronze
  • ✔ 25 hrs/mo of human agent support
  • ✔ Messaging & Phone Call Answering
  • ✔ Up to 2,500 conversations/mo
  • ✔ Usage alerts at 80% and 100%
Try Gold Free
Growth

Gold Plus

Higher human support volume without needing a full dedicated agent.

$1,199 / mo
Setup: $499 (upon enrollment)
  • ✔ Everything in Gold
  • ✔ 80 hrs/mo of human agent support
  • ✔ Up to 5,000 conversations/mo
  • ✔ 1 Free Catalog Integration
  • ✔ No minimum contract
Select Gold Plus
Dedicated Chat

Platinum

Exclusive agent 100% dedicated to live messaging (<2 min response).

$1,990 / mo
$1,790/mo with annual contract
Setup: $699 (Free on 12-mo contract)
  • ✔ 1 Dedicated Agent (160 hrs/mo)
  • ✔ Messaging only (No phone calls)
  • ✔ Backup agent for coverage
  • ✔ Up to 10,000 conversations/mo
  • ✔ 1 Basic/Catalog Integration inc.
  • ✔ 30-Day satisfaction guarantee
Select Platinum
Full Dedicated

Diamond

For high volume requiring an exclusive agent for chat & phone calls.

$2,500 / mo
$2,300/mo with annual contract
Setup: $699 (Free on 12-mo contract)
  • ✔ 1 Dedicated Agent (160 hrs/mo)
  • ✔ Messaging + Phone Call Answering
  • ✔ Backup agent for coverage
  • ✔ Up to 10,000 conversations/mo
  • ✔ 1 Basic/Catalog Integration inc.
  • ✔ 30-Day satisfaction guarantee
Select Diamond

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