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Proprietary Technology by Caraïbes Connect

Revolutionize Customer Care with ConnectIA

Smart AI-powered virtual assistants providing 24/7 support, capturing leads automatically, and seamlessly escalating to human agents or your internal team.

Key Benefits of ConnectIA

  • ✔
    100% Proprietary Technology: Developed in-house by Caraïbes Connect LLC without dependencies or white-label licenses from third-party platforms.
  • ✔
    Unified Multi-Channel Ecosystem: Automated, integrated support across WhatsApp, Facebook Messenger, Instagram, direct SMS, and Web Chat.
  • ✔
    Integrated Human Support: Automatic escalation to Caraïbes Connect human agents or your own team's dashboard when the inquiry requires it.
  • ✔
    Automatic Lead Capture: Records and organizes potential customer information from the very first interaction.
  • ✔
    True Multilingual Support: Ability to respond in English, Spanish, French, and Haitian Creole.
  • ✔
    Advanced Process Automation: Streamlines customer service and sales workflows (available in "Complet" level plans).
  • ✔
    Real-Time Reporting and Analytics: Precise performance metrics for each channel and agent to inform strategic decisions.
  • ✔
    Adaptability: Three distinct options (Full Plan, BPO Add-on, and Self-Management) designed to fit any operational model.

ConnectIA Pricing & Plans

Select the model that best fits your business needs. All models support WhatsApp, FB Messenger, Instagram, SMS, and Web Chat.

Most Popular

Full Plan

For businesses WITHOUT an active call center contract. Full outsourcing included.

Essentiel Tier
$135 / mo
Includes AI Chatbot + Human Live Chat Agent (No phone calls)
Complet Tier
$380 / mo
Adds Phone Call Agent + CRM Integration + Real-time Reports
  • ✔ AI Chatbot on all channels (incl. SMS)
  • ✔ Automatic lead capture
  • ✔ Caraïbes Connect Human Agents
  • ✔ Advanced automation (Complet)
Select Full Plan

BPO Add-on

For clients who ALREADY HAVE an active BPO/call center contract with us.

Essentiel Tier
$75 / mo
AI Chatbot + Lead Capture (Agent hours covered in current contract)
Complet Tier
$175 / mo
Adds CRM Integration + Real-time Reports + Advanced Automation
  • ✔ AI Chatbot on all channels (incl. SMS)
  • ✔ Automatic lead capture
  • ✔ Reduced price for active clients
  • ✔ CRM Integration (Complet)
Select Add-on

Self-Management

For businesses wanting automation while their OWN TEAM manages unanswered chats.

Essentiel Tier
$99 / mo
AI Chatbot + Dashboard access for 1–2 users (No phone calls)
Complet Tier
$219 / mo
Up to 5 users + CRM Integration + Real-time Reports
  • ✔ AI Chatbot on all channels (incl. SMS)
  • ✔ Multi-user agent dashboard
  • ✖ Does NOT include CC human agents
  • ✖ Does NOT include phone call answering
Select Self-Managed

Register My Company

Set up your ConnectIA tenant in 3 simple steps.

1. Business
2. Service Plan
3. AI Profile

Step 1: Company Details