Get a Quote

Privacy Policy

Last updated: October 9, 2026

Caraïbes Connect LLC (“Caraïbes Connect”, “we”, “us”, or “our”), including our multi-tenant SaaS platform and services operated under ConnectIA, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://caraibesconnect.com and https://connectia.caraibesconnect.com), use our SaaS platform, or communicate with us via email, phone, web chat, WhatsApp, or SMS text messaging.

Company Contact & Entity Details:

1. Information We Collect

We collect information that you voluntarily provide to us, as well as automated data generated during your interaction with our services:

  • Account & Contact Information: Full name, business name, corporate email address, physical address, job title, encrypted credentials, billing details, and preferred communication language (English, French, Spanish, or Haitian Creole).
  • Candidates & Assessment Data: Candidate name, email, phone number, applied position, written test responses, audio recordings from language evaluations, typing accuracy, and performance metrics.
  • Conversations & Communication Logs: Text messages, WhatsApp phone numbers, profile names, web chat interactions, and conversation history processed by our AI assistants.
  • Applicant Data: Resumes, cover letters, and professional background submitted via careers or contact forms.
  • Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and audit security logs.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Delivering, operating, and maintaining our SaaS platform and ConnectIA services.
  • Responding to customer inquiries, providing technical support, and processing quote requests.
  • Managing candidate job applications, language assessments, and recruitment workflows for registered Tenants.
  • Sending service updates, account notifications, appointment reminders, and operational messages.
  • Complying with applicable legal and regulatory obligations.

3. Third-Party Integrations & Data Processing

ConnectIA integrates with third-party enterprise platforms to enable core communication and recruiting workflows. Data handling complies with the strict privacy standards of each provider:

  • Meta / WhatsApp Cloud API: Used exclusively for sending exam notifications, access tokens, and automated customer support messaging for registered Tenants. We do not sell, rent, or commercialize WhatsApp messaging data.
  • Zoho CRM & Recruiting: Symmetrical synchronization of candidate information, test statuses, and scores under explicit authorization from our corporate clients.
  • RingCentral & Telephony Providers: Processing of communication logs, SMS notifications, and omnichannel messaging.
  • AI Providers (Anthropic / OpenAI): Contextual processing for virtual assistants is conducted confidentially. Customer data is never used to train public AI models.

4. SMS / Text Messaging Compliance (RingCentral & 10DLC)

If you opt-in to receive text messages from ConnectIA (Caraïbes Connect LLC), we use your phone number exclusively to send the messages you agreed to receive, such as customer support responses, quote updates, appointment reminders, and account notifications.

  • No Mobile Information Sharing: Mobile information and phone numbers collected for SMS messaging will NOT be shared, sold, rented, or leased to third parties, affiliates, or marketers for marketing or promotional purposes.
  • Opt-In Data Protection: SMS opt-in data and consent are not shared with any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Message Frequency: Message frequency varies depending on your ongoing requests and interactions with our team.
  • Rates: Message and data rates may apply according to your mobile service provider.
  • Opt-Out (STOP): You can cancel the SMS service at any time. To stop receiving text messages, reply or text STOP to any message. You will receive a final confirmation message stating you have been unsubscribed.
  • Assistance (HELP): Reply HELP to any message, email info@caraibesconnect.com, call +1 (715) 231-6646, or visit https://caraibesconnect.com.

5. Data Security & Retention

We implement robust administrative, technical, and physical safeguards (including SSL/TLS encryption for data in transit and restricted multi-tenant database isolation in PostgreSQL) to protect your personal data from unauthorized access, loss, or alteration.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

6. Your Rights & Data Deletion (User Data Deletion)

Depending on your jurisdiction, you or your candidates have the right to access, correct, update, or request the complete deletion of your personal data.

How to Request Data Deletion:

  1. Send an email to info@caraibesconnect.com with the subject “Data Deletion Request”.
  2. Provide your full name, registered email address, and Tenant/account identifier.
  3. Our team will process and confirm the total purge of your records from our active databases within 30 calendar days.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

8. Contact Us

If you have questions, concerns, or legal inquiries regarding this Privacy Policy, please contact us: