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Terms Of Services

Last updated: October 9, 2026

Welcome to ConnectIA, operated by Caraïbes Connect LLC (“Caraïbes Connect”, “we”, “our”, or “us”). By accessing or using our website (https://caraibesconnect.com), multi-tenant SaaS platform, APIs, or communication services, you agree to be bound by these Terms of Service.

1. Description of Service

ConnectIA is an enterprise multi-tenant SaaS platform offering candidate language assessments, automated communication workflows, and AI-driven virtual assistants across integrated channels (WhatsApp Cloud API, Web Chat, RingCentral SMS, Zoho CRM).

2. Multi-Tenant Accounts & Candidate Consent

    • Account Security: Tenants are responsible for maintaining the confidentiality of their account credentials and managing operator access.

    • Candidate Consent: Corporate clients (Tenants) warrant that they have obtained explicit prior consent from candidates before inviting them to assessments or sending communications via email or WhatsApp/SMS.

3. Acceptable Use Policy

You agree not to use the platform to:

    • Send unauthorized bulk messages (SPAM) or violate Meta/WhatsApp or telecommunications messaging policies.

    • Upload, evaluate, or transmit unlawful, defamatory, or fraudulent content.

    • Attempt unauthorized access, reverse engineering, or data scraping from the platform.

4. SMS Terms & Conditions (RingCentral / 10DLC)

By opting in to receive SMS text messages from ConnectIA (Caraïbes Connect LLC), you agree to the following terms:

    • Message Types: Customer support replies, quote updates, appointment reminders, service updates, and account notifications.

    • Message Frequency: Varies depending on your interactions with our team.

    • Rates: Message and data rates may apply according to your mobile carrier.

    • Opt-Out: Reply or text STOP to any message at any time. You will receive one final confirmation message, and no further messages will be sent.

    • Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

5. Service Availability & SLA

We strive to maintain a 99.9% service uptime. However, Caraïbes Connect LLC is not liable for service interruptions caused by third-party infrastructure outages (AWS, Render) or external API disruptions (Meta, Microsoft 365, RingCentral).

6. Intellectual Property

All intellectual property rights related to ConnectIA’s source code, AI architectures, logos, and trademarks belong exclusively to Caraïbes Connect LLC. Tenants retain ownership of their proprietary candidate data and internal knowledge bases.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to its conflict of law principles.

8. Contact Information

    • Caraïbes Connect LLC

    • Address: 111 W Rollo St Ste 303, Bear Creek, WI 54922, USA

    • Phone: +1 (715) 231-6646